Shipping Charges & Delivery Times
Macfixit Australia offers shipping to delivery addresses in Australia, New Zealand, United States and European Union Countries.
Shipping Charges to Australian Addresses
All orders are shipped using Australia Post. A flat rate of $9.90 shipping applies to all orders shipped within Australia. We reserve the right to charge additional shipping fees for large and commercial orders. Express delivery will incur additional charges, depending on the total weight of the order.
Cut off time for same day shipping
All orders made before 12AM will ship same day (Monday - Friday only). We regret that we are unable to ship same day if the order was made after the cut off time.
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office.
Shipping Timeframe in Australia
Macfixit Australia warehouse operates from one location: Derrimut, Melbourne, Victoria . Most orders are processed and dispatched within 1 business day of the order being placed. Orders containing items on backorder or out of stock may take longer to leave our warehouse. We will let you know via email if there's any shipping delays or products that are out of stock or changes to our stock levels at time of order.
Orders take 2-7 business days for delivery, however orders to remote areas may take longer.
Express shipping orders take between 1-2 business days for delivery in metropolitan areas. Same day shipping applies for orders made before 12PM. If an order is made after 12PM it will be shipped the following business day. We regret that we're unable to ship on Weekend days.
For regular orders being shipped to addresses in Queensland, Victoria, Tasmania, New South Wales - delivery to metropolitan area addresses will be approximately 2-4 business days.
For Orders shipped to addresses in South Australia, Western Australia, Northern Territory will normally be sent from our warehouse in QLD and delivery to metropolitan area addresses will be approximately 4-8 business days.
If there are multiple items on your order it may be shipped from one warehouse (as a complete order) or from our supplier location (to be received in multiple deliveries). You will be advised of the despatch location by email when your order is shipped.
If you are ordering a product that is not in stock, the general order shipping time frame varies from 1-5 weeks. Please see the shipping information on the product page for more specific shipping times.
International Shipping Cost
International shipping costs are based on the destination country and the total weight of your order. Shipping cost to New Zealand start at $19 AUD. To estimate shipping costs to your destination add the desired products to the cart then use the "Estimate Shipping and Tax" feature.
Customs and Duties
Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. We cannot be held responsible for any additional charges on your international order, nor can we accept a return of the order in this case. Your parcel may be abandoned if you refuse to pay these charges. We will not be held responsible for any loss of funds as a result of this occurrence.
Please note: marking international orders as a gift in order to bypass or reduce any customs fees is not possible as this is an illegal practice and your local customs office will be able to help with further information about your country's regulations.
GST - Goods and Services Tax
10% GST (currently payable in Australia) is automatically removed from the purchase price of your products for overseas orders.
International Delivery Times
Customers in New Zealand will receive their orders within 10-14 working days approximately (metro areas).
EU & USA
Customers in European Union and United States will receive their orders within 10-20 working days approximately (metro areas).