30 Day Money Back Customer Guarantee

Our goal is to provide you with a consistently superior customer experience - whether at the initial purchase, during the shipping of your product and during the course of usage of your product. The Customer Guarantee lets you know what you can and should expect from Macfixit Australia—and what we’re doing to hold ourselves accountable every day.

We make the following guarantees:

1. We will give you a 30-Day, money-back guarantee on all our products.

We will treat you with courtesy and respect.

If you changed your mind about an item purchased from us, you may have it returned within 30 days from the purchase date. Please contact us for a Return Authorisation Number (RMA#). An RMA# does not automatically guarantee a refund or exchange. Returned goods must arrive in UNOPENED BRAND NEW CONDITION, otherwise we may have it sent back to you at your expense, without granting any refunds. Please note that we may charge an admin and restocking fee for returns of non-faulty products. We reserve the right to reject the return of goods without an RMA.

If your order contains a faulty product or a product incorrectly sent, we will of course take back the product and send you a replacement product or refund your money. Just ship the product back to us, once we receive will assess it and get back to you as soon as possible.

If you're not satisfied or wish to return a product for any reason, you can do so within the first 30 days to receive a refund. Please ensure all items are returned in good working order and undamaged original packaging, and we'll refund the cost of the product with a 15% restocking fee. Please note that any damaged products will be accepted at our discretion and you may be charged a restocking fee of 30% for missing packaging or scratched damaged product. 

2. We will answer your questions at your convenience.

You can contact us regarding any order/product related issue by emailing us via our online Contact Us page.

3. We will quickly address any problem you experience.

If you experience a faulty product or an item that has been incorrectly supplied, we promise to rectify the issue as quickly as possible.  

Every Macfixit Australia employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by sending us an e-mail. We take all feedback very seriously. 


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