I changed my mind or ordered an incorrect product for my device. How do I return my item?

Step One: Please read the following conditions for "Change Of Mind" returns (This also applies to customers that have purchased a product by mistake):

We’ve got you covered. We offer a 30-day, return policy on all of our products, except some marked sale items. All we ask is that the gear comes back to us in PERFECT, unopened condition, with all tags and packaging intact. 

Here’s a list of our conditions:

  • Items may only be accepted when Macfixit Australia is notified within 30 days of the date of shipment. 
  • A store credit or refund for the value of your purchase, minus the shipping cost and 15% restocking fee, will be provided. This means you will have credit with our online store for an exchange or purchase of another product/products. You may also ask for a refund if you cannot find anything suitable as a replacement.
  • You will be responsible for all shipping costs in returning the product to us
  • Items must be returned in otherwise unused condition, unopened with all original tags/labels/packaging attached and undamaged. 
  • Change of Mind returns for software, run-out or clearance items or any items purchased from the “Sale” and "Clearance" sections of our website are not possible.
  • If you request an exchange, any costs associated with us delivering the exchange item to you will be paid by the customer. If the exchange item is of a higher value than the return item, customer will also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions. 
  • All returns must be received within 14 days once the Return Authorisation Number has been approved by Macfixit Australia Pty Ltd. 
  • Damaged or incomplete goods will not be credited. Customer is liable for all shipping and handling costs back to and from Macfixit Australia for items that have been returned to us used and or damaged or incomplete. 
  • We accept no responsibility for any products lost in transit whilst being returned. We suggest you return the product using Australia Post with tracking or a trackable courier service


Step ONE: Request a return:

  1. Simply email through our contact page under this link and quote your order number, product you wish to return as well as the reason.

Step TWO: We will send you a return acceptance email

  • PLEASE MAKE SURE the Return Authorisation Number is visible on the packaging or inside the packaging. If it is not visible, you may experience delays in your replacement/refund.  
  • Please read all notes on the email carefully then send your item back.

Questions? The Macfixit Australia Customer Team is here to help.

Still need help? Contact Us Contact Us