Returning a faulty or incorrectly supplied item

Ensure your item is securely packaged to protect it from damage during transit. Items damaged due to inadequate packaging may not qualify for a replacement or refund.
Clearly display your Return Authorization Number (RMA) either on the outside of the package or inside. Packages without this number may experience delays in processing.
Remove any old shipping labels, stickers, or barcodes from the box if you are reusing packaging.
Drop off the package in person at your nearest Australia Post branch. Do not use an Australia Post Box - packages must be handed over the counter to ensure proper processing.
Please allow 7–14 business days for your return to reach our warehouse after drop-off.

We will refund/replace items that are faulty however if the item shows any signs of abuse or misuse, or shows signs of it being used in any other way than it's intended purpose we will refuse the replacement and refund and you will need to cover the cost of the shipping both ways.
Under the Australian Consumer law we are obligated to replace the item with a new item if the product is faulty. We are not obligated to refund you or upgrade you to a better or higher value product. If you request a higher value product as replacement, you will need to pay the difference in cost between the item replaced (as it costs at the time of replacement) and the item sent as a replacement.
We have a 30 Day Money Back Guarantee, this means you may request a refund for a faulty product, but this will only be done during the first 30 days after purchase. After the 30 Day period, we will replace your item.
Shipping fees are not refundable.

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